Quebec, QC
Germain Larivière is a major player in the sale of furniture, appliances, mattresses and decorations with several branches across Quebec. But like many businesses, managing multiple Google listings for their different branches represented a real challenge. Before Local Map, Germain Larivière had 1,300 reviews spread across their 3 branches. However, good e-reputation management could make all the difference. Their average rating wasn't as high as they wanted, and online visibility didn't reflect their expertise and customer service quality.
With the help of Local Map's turnkey solution, personalized coaching and a human-centered approach, Germain Larivière succeeded in collecting quality reviews from their satisfied customers. Local Map structured the review collection for the 3 branches and implemented a coherent e-reputation management strategy. Team training on the importance of authentic reviews and how to encourage customer feedback. Optimization of Google Business listings for each branch. Tracking and response system for reviews to maintain an excellent average rating.
Complete profile update with professional photos and detailed information
SMS and email request system with automatic reminders
Automatic management of responses to positive and negative reviews
Dashboards and continuous adjustments to maximize results
"Thanks to Local Map, we succeeded in structuring our review collection and improving the quality of our online presence. Today, our customers find us more easily, and trust is there. Going from 1,300 to 5,700 reviews transformed our visibility and generated hundreds of new customers each month."
Discover how LocalMap can transform your online presence and generate more clients.