Quebec, QC
Philippe Coulombe leads TELIO Assurance, a well-established family insurance firm in Quebec. Through his approach focused on proximity and trust, he built a solid and loyal clientele counting thousands of satisfied customers. However, despite this local success, his Google listing had only 6 reviews after several years of existence. In the insurance sector, where trust and online reputation are decisive, this almost non-existent digital presence prevented him from attracting potential new customers searching online for home or auto insurance. Philippe quickly realized that even his most satisfied customers didn't spontaneously think to leave a review, leaving his expertise and excellent customer service invisible to prospects.
The discovery of Local Map marked a decisive turning point for TELIO Assurance. The Local Map team first carried out a complete optimization of the Google Business Profile to maximize its visibility in local searches. Then, Philippe and his team were guided step by step in implementing a simple, effective and respectful review collection system. Local Map guided the team through each phase of the process: how to solicit reviews naturally, when to ask customers to share their experience, and how to maintain a constant flow of authentic testimonials. Personalized coaching allowed the entire team to understand the strategic importance of e-reputation and adopt best practices to encourage positive customer feedback.
Complete profile update with professional photos and detailed information
SMS and email request system with automatic reminders
Automatic management of responses to positive and negative reviews
Dashboards and continuous adjustments to maximize results
"They guided us at every step, encouraged us to solicit reviews and ensured that our Google listing was always optimized. It's thanks to their expertise that we were able to achieve such results. Our listing generated about 100 customer calls per month, now it's more than 2,200 calls we receive. Our company display doubled after only 1 month!"
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