Question 1

What is Local Map?

Accepted Answer

Local Map provides an automated service to easily generate review requests from satisfied customers, aimed at simplifying your business's local SEO. Your customers write a rating and review about your business through a review request sent automatically via our platform. We also offer review monitoring service. We take the time to read and respond to each review left by your customers. In the case of negative reviews, we initiate the procedure that was established in advance with your business.

Question 2

Why is Local Map good for my business?

Accepted Answer

If you're looking for new customers and therefore want more visibility on the Internet: Local Map is the solution. It will propel you to the top of Google search results. With just one review request to your satisfied customers, this simple review acts as real advertising for your business. Recent studies show that a large majority of consumers are greatly influenced by reviews in their purchasing process.

Question 3

What is the first step if Local Map interests me?

Accepted Answer

You must fill out the form found in the subscribe section. Afterwards, a Local Map team member will contact you to proceed with opening your account.

Question 4

How can I increase the number of reviews on my Google listing?

Accepted Answer

It's easy for you or your employees to target your satisfied customers after their purchase process. You can then, via Local Map, send them a review request that they will receive immediately, either by SMS or email, and they can write their review in front of you. Nothing simpler!

Question 5

How do I send my review request to my customers?

Accepted Answer

With Local Map installed on your phones, tablets or computers, you and your team will only need to enter the email or SMS and automatically the review request is sent to your customer. If you have our connected QR Code/NFC, your customers can also leave you a review by scanning/tapping the NFC QR Code.

Question 6

How can a review increase my VISIBILITY on the Internet?

Accepted Answer

Since the arrival of Google listings, consumer reviews have become much more visible than before and have a real impact on the positioning of businesses in search results. Reviews send a strong signal of trust to Google. Currently your listing may appear locally in results, but with daily use of Local Map, your listing will now appear in search results at the regional level.

Question 7

How can a review increase my REPUTATION on the Internet?

Accepted Answer

According to a survey on consumer behavior, advertising would have no impact on purchasing decisions, while comments written on the Internet by other consumers about goods and services influence a large majority. When you yourself are looking for, for example, a new restaurant, what is your first reflex?

Question 8

What is negative review monitoring?

Accepted Answer

To improve your business's credibility, we first thank the customer for taking the time to write their testimonial, even if it is negative. Local Map therefore responds in a courteous and understanding manner. Tell yourself that a customer who feels heard and understood will in principle be much more malleable. Local Map commits to communicating any negative review to you so that you can take charge of it in order to control the situation and ultimately ask the customer to retract. With this action, people reading the reviews see that you take your customers' comments into consideration.

Question 9

Can I delete a negative review on my Google listing?

Accepted Answer

Only the person who wrote the comment can delete it. If the content of the review is defamatory, insulting, off-topic, conflict of interest, inciting hatred or violence and you have subscribed to Local Map's monitoring service, we will automatically report it to Google and they may remove it permanently.

Question 10

How do I update my business's Google listing?

Accepted Answer

With subscription to Local Map service, the update will be done by the Local Map team. We will analyze all information and make modifications to optimize your listing so that it gets as much visibility as possible.

Question 11

Can I cancel my subscription anytime?

Accepted Answer

You can cancel at any time according to the terms of your contract.

Frequently Asked Questions

About LocalMap

Review Collection

Visibility and Reputation

Review Management

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