Frequently Asked Questions
What is Local Map?
Local Map provides an automated service to easily generate requests for reviews from satisfied customers that aims to simplify the local SEO of your business. Your customers write a rating and an appreciation about your business through a review request sent automatically via our platform. We also offer the review monitoring service. We therefore take the time to read and respond for you to each review left by your customers. In the case of a negative review, we begin the procedure that will have been previously established with your business.
What is the first step if I am interested in Local Map?
You must fill out the form in the subscribe section. Afterwards, a member of the Local Map team will contact you to open your account.
Why is Local Map good for my business?
If you are looking for new customers and therefore want more visibility on the Internet: Local Map is the solution. It will propel you to the top of Google search results. With just one request for reviews sent to your satisfied customers, this simple review acts as a real advertisement for your business. Recent studies show that a large majority of consumers are greatly influenced by reviews in their purchasing process.
How do I increase the number of reviews on my Google listing?
It is easy for you or your employees to target your satisfied customers after their purchase process. You can then, via Local Map, send them a review request that they will receive immediately, either by SMS or by email and will be able to write their review in front of you. Nothing could be simpler!
How can a review increase my VISIBILITY on the Internet?
Since the arrival of Google Sheets, consumer reviews are much more visible than before and have a real impact on the positioning of businesses in search results. Reviews send a strong signal of trust to Google. Currently your listing may appear locally in the results, but with the daily use of Local Map, your listing will now be found in search results at a regional level.
How can a review increase my NOTORIETY on the Internet?
According to a survey on consumer behavior, advertising has no impact on purchasing decisions, while comments written on the Internet by other consumers on goods and services influence a large majority. When you are looking for a new restaurant, for example, what is your first instinct?
How do I send my review request to my customers?
With Local Map installed on your phones, tablets or computer, you and your team will only have to enter the email or SMS and automatically the review request is sent to your customer. If you have our connected QR Code/NFC, your customers will also be able to leave you a review by scanning/tapping the NFC QR Code.
What is a negative review watch?
In order to improve the credibility of your business, we first thank the customer for taking the time to write their testimonial, even if it is negative. Local Map therefore responds courteously and with understanding. Tell yourself that a customer who feels listened to and understood will in principle be much more malleable. Local Map undertakes to communicate any negative opinion to you so that you can take charge of it in order to control the situation and ultimately ask the customer to retract.
With this action, people who read the reviews see that you take your customers’ comments into consideration.
Can I remove a negative review from my Google listing?
Only the person who wrote the comment can delete it. If the content of the review is defamatory, insulting, off-topic, in conflict of interest, inciting hatred or violence and you have subscribed to our Local Map monitoring service, we will automatically notify Google and it may permanently remove it.
How do I update my Google business listing?
With the Local Map service membership, the update will be done by the Local Map team. We will analyze all the information and make changes in order to optimize your listing so that it gets the most visibility possible.
Can I cancel my subscription whenever I want?
You can cancel at any time according to the terms of your contract.